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AUTOMATED ATTENDANT (VIRTUAL PBX) |
| Integrate your Kall8 number
with an Interactive Voice Response (IVR) system that can
contain multiple menus, greetings, and extensions. Kall8’s
Customer Service department will work with you to decide
on the programming that will best fit your needs, and
will record or upload any custom menu greetings needed.
Automated Attendants are completely hosted by Kall8, there
is no hardware to buy or software to install. |
Setup
Fee: $50
Monthly
Fee: $25 |
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CALL ANNOUNCEMENT |
| Play a brief announcement
before your calls are connected. You can customize the
announcement to identify which Kall8 number was dialed,
which ad the caller was answering or any similar kind
of message you choose. This is especially helpful when
using a phone that doesn't display Caller ID, or when
multiple Kall8 numbers ring to the same phone number.
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Setup
Fee: $2
Monthly
Fee: $2 |
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CALL RECORDING |
| Choose to record every call
you receive, or use call recording intermittently to only
capture representative samples of telephone conversations.
There are two pricing plans available for Low and High
Volume users. |
Monthly
Fee - Low Volume Plan: $10 per month, plus
5¢ per recorded call
Monthly
Fee – High Volume Plan: $60 for each block
of 3000 recorded calls, with no per call charge |
| Initial
Greeting: Kall8 provides an optional default greeting
of "Thank you for calling. This call may be recorded for
quality control.", or you may record your own custom greeting. |
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ADDRESS LOOKUP |
| Collect the addresses of
your callers to use in following up on missed calls, or
sending letters to customers who have contacted you. Addresses
are not available for cell phones or some unlisted numbers.
There is never a charge unless an address is found. |
Automatic
Address request: 12¢ per address
Set
one or all of your Kall8 numbers to automatically look
up addresses on every call.
Individual
Address request: 50¢ per address
Addresses
can be looked up individually without turning on the automatic
address lookup. You can
request
to look up individual addresses while viewing your call
detail on the Kall8 website. |
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PAYPHONE BLOCKING |
| Block your toll free number
from receiving calls from Payphones. The Federal Communications
Commission (FCC) requires that the payphone owners be
reimbursed for calls made from their phones. Calls from
payphones to toll free numbers will be charged an additional
60¢ per call if they are not blocked. |
| One-Time
"Per Change" Fee: $10 |
| Since this setting must
be changed manually by our provisioning department, there
is a one time fee of $10 every time this setting is changed
to either block or allow calls from payphones. |
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VoIP TERMINATION |
| Receive your calls using
VoIP technology. If you own VoIP equipment, Kall8 can
modify your number to send your calls using the Session
Initiation Protocol (SIP). You must have your own VoIP
equipment in order to use this service. Kall8 does not
sell or provide equipment for VoIP Termination. |
| One-Time
Setup Fee: $25 |
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