Kall8 Services and Features

Online Management Tools

Complete control at your fingertips! Kall8’s secure online management is included free with Kall8 service. Once     logged into your account, you will be able to change your ring-to number, view your call detail reports, set     up/add features, update your payment information, plus much more – all with the click of a mouse!

MANAGING YOUR NUMBERS  Setup/Add Features Add, remove, or change features online.  Update your ring-to number Change your ring-to number instantly using the Kall8 online web interface or use the Custom Routing feature to have your ring-to number changed automatically depending on time of day.  Manage Locations   (Address Book) Enter your most common locations into your Address Book and they will appear in a drop down box the next time you go to change your ring-to number. This is helpful for those who change their ring-to number frequently.

ONLINE TOOLS  Call Detail Reports Generate reports dynamically by date, length of call, or calls to or from a specific number. Use Call Detail to build customer databases, monitor advertising campaigns, or make follow-up calls.  Call Detail – Real Time Get up to the minute information on who’s calling! Real Time Call Detail is stored for three days and provides the name and phone numbers of all callers, even if the line is busy, unanswered, or the call is blocked.  Campaign Analysis Assign a different Campaign Name and Kall8 number to each of your advertising campaigns and analyze the results. See calls in total volume and percentage per campaign; track call durations by campaign and average call length; input advertising costs and see your return-on-investment (ROI) expressed in cost per call.  Address Lookup Activate Address Lookup and your callers’ addresses will be displayed in your Call Detail Report online. You can also look up individual addresses while viewing your call detail without enabling the feature.  Listen to Voice Mail Activate Voice Mail/Faxing and listen to your voice mail messages and view your faxes online.  Listen to Recorded Calls Activate Call Recording and listen to your recorded calls online. You can also search for a specific recorded call by date, recording length, or calls from/to a specific number.

MANAGING YOUR ACCOUNT  Manage Account Usage Keep track of your Kall8 usage online. This is a great tool for budgeting purposes.  Update Payment Information Update your credit card online.  Payment History View your payment history online. You can see all your invoice amounts and corresponding payments on the same page.  View Statements View your statements for the last six months online.  Limited Account Logins Set up a Limited Login that will allow the user to have online access only to their specific Kall8 number(s). This type of login gives the user access to all aspects of that particular number except the ability to view any billing or account management information. This is especially useful for corporate accounts with multiple users or resellers who wish to give their customers access only to their specific information.  Location Account Logins Set up multiple users on a single Kall8 number using custom routing, then, using Location Logins, give each user the ability to track their calls without being able to see the calls of the other users. Location Logins are based on the ring-to number rather than on the Kall8 number itself. The users will be able to see the Call Detail and Campaign Analysis for calls that ring to their number only.  Cell/PDA Users Manage your Kall8 account online from your cell phone or PDA. The Cell/PDA Users link offers a scaled down version of the Kall8 website so it is compatible with this equipment.